still have a question? email us
product info & care
all our formulations are 100% plant-derived and preservative free. therefore, we suggest they be stored in a cool, dark place.
most preparations are sized to provide at least 6 months usage and we recommend you use them within this time period. beyond 6 months they won’t necessarily go bad, but product efficacy may degrade. all products have been tested for a shelf life of up to 1 year unopened and 6 months opened. if you find that your product has some discoloration or that the scent may have changed, do not be alarmed; plant-based formulations are sensitive to air and light exposure and can be affected by exposure to other contaminants. these instances are rare but if contamination does occur, contact us here and we will gladly replace your product.
still have a question? email us m
we proudly accept visa, mastercard, american express, discover, paypal and from.ever.since™ gift cards and e-gift cards for all purchases on our website.
please ensure billing information is entered exactly as it appears on your credit card statement. if any information is entered incorrectly, we are unable to process your order. please also ensure proper spelling of address and city/province/territory names and avoid using abbreviations. contact your financial institution if you need the exact billing address associated with your credit card.
we collect sales tax in new york state and in florida. duties and taxes may apply with international shipments.
for paypal processing errors, please contact paypal customer service directly at (888) 221-1161.
*gift/e-gift cards will be refunded as first method of payment on all refunds where the order involved use of gift card or e-gift card.
still have a question? email us
all orders ship directly from our headquarters in miami, florida, where we conceive, formulate, and manufacture our entire line. we're proud to own each step of each product’s journey - from sourcing to assembly - all the way through to arrival at your door. each product is made with the highest quality ingredients, the most sincere intention and purposeful consideration to detail.
delivery options: all u.s. orders are shipped via usps and will be delivered on business days (monday through friday, excluding major holidays). multiple orders placed to the same address within 24 hours will ship together. listed below are available shipping options. during checkout, please select the option that best suits your delivery needs.
free standard shipping: free standard shipping is offered on all u.s. orders totaling $50 or more (excluding taxes). this means that orders over $50 always ship for free with no promo code needed. free standard shipping orders are processed within 3 business days, depending on product availability. we cannot guarantee an exact date of arrival with our free ship option but we estimate delivery within 7 business after the order has been processed and shipped.
standard shipping: orders totaling less than $50 ship via standard shipping and incur a $5.00 shipping charge. standard shipping orders are processed within 3 business days, depending on product availability. we cannot guarantee an exact date of arrival with our free ship option but we estimate delivery within 7 business after the order has been processed and shipped.
second-day shipping: second day orders placed before 8 a.m. est will be processed and shipped the same or next day, depending on product availability. most orders shipped via second day service are delivered within 3 business days from ship date. we're sorry, orders destined for p.o. boxes, u.s. territories, apo/fpo locations and canada are not eligible for second day service.
overnight service: overnight orders placed by 12 p.m. est will be processed and shipped the same day, depending on product availability. orders shipped via overnight service are delivered within 1 business day from ship date. we're sorry, orders destined for p.o. boxes, u.s. territories, apo/fpo locations and canada are not eligible for overnight shipping.
p.o boxes and apo/fpo addresses: most items can be shipped to a p.o. box or military apo/fpo addresses, but some restrictions apply. orders shipping to p.o. boxes or military apo/fpo addresses must be shipped via the united states postal service (usps) and priority shipping methods (overnight or second day service) are not available.
international shipping: canada customers receive free shipping with all orders $250 and over. canadian customers are responsible for paying 19% tax upon arrival of their package.
international orders over $550 qualify for free shipping. customers ordering from the uk, germany, and france will all be charged an import tax of about 20% upon delivery of their package. australian orders up to 1,000 aud ship duty and tax free. australian orders above 1,000 aud will require customers to pay duties. we are not able to ship to italy or spain at this time.
track your package: you will receive an email after your order is received in our system and then again when it has shipped. shipping notification email will include a tracking number so you may track your order with the carrier.
i have used HYDRO for some time now. the first thing i noticed was how the cream totally disappeared into my skin leaving it soft and not in the least bit shiny. i normally have problems with creams leaving my t zone a little shiny. hydro is perfection! but the real surprise for me is that i am no longer having monthly hormonal breakouts. so yeah, my skin is soft, moisturized and at 46 i am finally pimple free! i just purchased the serum and i love the way my skin feels tighter and my pores appear smaller. i don't know much about cbd but i know it works. do yourself a favor. get some!
still have a question? email us
returns & exchanges
our goal is to help you find the ideal product for your skin, well-being and lifestyle. if for some reason you are not satisfied with your purchase, we will gladly accept any full-sized product purchased directly from for return or exchange, as long as it is at least half full and received within 30 days of initial purchase.
please note, all online orders must be returned through customer care and all in-store purchases must be returned directly to the retailer where the product was purchased.
three easy steps to return products
1. connect with customer care: if you would like to return or exchange an item purchased online, please contact customer care at 305-322-2424 or to initiate your return/exchange. our customer care team is happy to assist with a complimentary return label for returns that meet our policy requirements. we can also recommend products for exchanges. it is important that you contact customer care before you send in a return or exchange. we are not responsible for returns lost in transit that have not been communicated to customer care.
2. complete the return form & print the pre-paid shipping label: return labels will be sent to the email address entered on the original order unless otherwise provided. returns and exchanges can only be processed if our return/exchange form is included and the desired action is specified. download our return/exchange form here and include it in your package.
3. pack your return: please safely pack products and remember to include the completed return form. affix the prepaid return label to the box and ship it back to us by bringing the return to the carrier shown on the return label.
for international returns, please see return and exchange policy for international returns and exchanges. only products purchased through fromeversince.com or via phone or email may be returned for refund or exchange on international orders. we cannot provide return labels for international returns at this time.
still have a question? email us
frequently asked questions
what is cbd and why do i need or want it in my skin care products?
cannabidiol, or cbd for short, is one of many active compounds identified in the cannabis plant. our bodies not only generate compounds similar to cbd, but scientists have found that these compounds also play an important role in maintaining healthy skin. cbd is clinically proven to be a powerful antioxidant and anti-inflammatory agent useful for the treatment of various skin conditions, including acne, dry skin and eczema, and to offer the potential to aid in the enhancement of younger-looking skin.
cannabis? is this product legal? will it get me high or get me in trouble at work?
cbd has no psychotropic effect on the body and is in fact, totally legal in the united states. sadly, it won’t get you high, either. cbd is different from marijuana in that it is extracted from industrial hemp and has no thc – the chemical that is responsible for marijuana's psychoactive effect. our products are formulated using 99.8% pure pharma-grade cbd isolate that is organically grown using genetically engineered hemp cultivars. we are proud to say our supplier has achieved prestigious gmp certification, is in observation of all federal and state law, and conforms to all fda regulations.
what specific benefits does cbd offer in skincare?
we could go on and on about the benefits of cbd. not just to the skin but to your overall health, in general.
one of the most important mechanisms of cbd is that it is a remarkable biodegradable antibacterial agent, providing an earth-friendly alternative to the less potent, synthetic preservatives used by most brands currently on the market and which are potentially toxic to the skin, hair and environment.
another super important point to note is that many common skin care treatments currently on the market include vitamin a derivatives – i.e. retinol – which have antioxidant properties and help protect against cell damage. well, cbd has shown to be much more efficient than vitamin a derivatives and unlike the effects of vitamin a derivatives which inhibit fat production by killing cells, low concentrations of cbd do not at all affect the viability of cells.
other important benefits to note:
cbd regulates overactive sebum production, making it an effective treatment for oily skin and more importantly, acne prone skin
cbd has demonstrated to be an effective therapeutic treatment for inflamed skin, redness and even eczema
cbd inhibits oxidation, thereby effectively decelerating cellular aging
what makes your product better than other cbd and hemp brands currently on the market?
the great majority of hemp and cbd skincare products currently on the market are formulated from hemp oil that contains humic acid which can be toxic, potentially harmful to the body and suspect for heavy metals, pesticides and other questionable and unwanted elements.
the cbd we use in our formulations is organically cultivated, quadruple extracted to 99.8% pure pharma-grade isolate, providing the highest bio-available cbd presently sold in the international market space. it is non-gmo organic, contains no humic acid (and therefore no toxicity or toxins from shelf life) and provides the most effective delivery of cbd to the human body in the entirety of milligrams as advertised. we’re proud to say our supplier has even earned the prestigious good manufacturing practices certification.
using the finest cbd isolate in the world makes our products more expensive to formulate, but there’s no doubt that this means we’re also putting the best product forth to our consumer.
adding to this, all our formulations are 100% plant-derived, preservative-free, cruelty-free and formulated without parabens, pesticides, phthalates, artificial dyes or synthetic fragrances. likewise, all our packaging materials are upcycled, recyclable and/or ethically sourced.
what are some of the other ingredients i can find in your formulations?
organic shea, aloe, coconut and cucumber are just a few of the other plant powerhouses we bring together in our luxurious formulations. click here to learn more about our ingredients.
when and where will your products be available for purchase?
good news! our ecommerce site will be open march 2017. be sure to sign up for our newsletter so you're first to know.